Hear how every ticket went.
Listen Up collects customer satisfaction for MSPs on Autotask. Customers rate a closed ticket straight from the completion email, and your team sees the results by technician and client.
ExcellentGoodAveragePoor
One click from the completion email
Four faces sit in your Autotask ticket completion email. Customers click one, add a comment if they like, and they're done.
Satisfaction you can act on
See the share of happy customers by week, technician and client, read every comment, and export it all to CSV.
Back on the ticket
Each rating is written to its Autotask ticket as a note, and Poor or Average ratings alert your team in Teams or by email.
Ignores link scanners
Email security tools open every link in a message. Listen Up is built to count the ratings people make, not the clicks machines make.